Check In/Out Information

Check In time is 4:00 PM. NO EARLY CHECK INS Please!
Check Out time is 10:00 AM.

General Policies

We have a two night minimum stay.
Reservations can be made up to one year in advance.

CHECK-IN TIME: 4:00 PM
Guests can check-in anytime after 4:00 p.m. CST, and while we make every effort to have your cabin ready with no delays, sometimes the check-in process gets slightly off-schedule. No discounts or refunds will be given due to a delay in check-in.

CHECK-OUT TIME: 10:00 AM
We regret that you have to leave at all; however, to be fair to those checking in after you, we must insist on a 10:00 a.m. CST check-out time.

PLEASE NOTICE:
*There will be a non taxable cleaning fee added to your stay in the amount of $80.
*A minimum fee of $50 will be charged to your credit card if excessive cleaning is required. Please lock the door upon your exit from the cabin.
*All homes are privately owned so rates, descriptions, bed sizes, furnishings, etc. may change without notice. These changes may be caused by malfunctions, required maintenance or owner preferences. Furnishings are NOT TO BE MOVED.
*Guests are responsible for damaged or missing items and will be charged accordingly. Guests are responsible for any extra cleaning or service calls due to negligence and will be charged accordingly.

RESERVATIONS: You must be 25 years of age or older to make a reservation. NO HOUSE PARTIES.

NO PETS ALLOWED. Anyone found with a pet in or on the premises will be charged a $150 cleaning fee and will be escorted from the property immediately. All monies paid by the guest will be forfeited.

OTHER POLICIES:
*All cabins are NON-SMOKING. Smoking is permitted outside only. (Please DO NOT discard your cigarette butts on the decks or in the yard.)  If there is evidence of smoking in the house, there will be a $200.00 fee assessed to your bill.
*Local telephone calls are free.
*Long distance calls can be made using your personal credit card, calling card or by calling “collect.”
*Firewood, but not fire starters or kindling is provided during the winter months (October 1-May 1) for cabins with wood burning fireplaces.
*If you disconnected the TV cables to play games then you must reconnect the TV and cable cords. If you do not and we have to send a TV repairman to reconnect the cable or satellite, then you will be charged $50.

*Hidden Falls Rentals caters to families and responsible adults. We do not rent to students vacationing without adult supervision. Singles under the age of 25 not accompanied by a parent will not be allowed to rent from us and will lose their deposit. Reservations made under false pretenses will result in loss of deposit.

PAYMENT: A one-night deposit is required at the time of reservation. We accept MasterCard and Visa.  The remaining balance will be charged to the credit card on file 21 days prior to your arrival date.  If your booking date is within 21 days of your arrival date the entire amount will be charged to your card upon acceptance of your reservation.

PESTS: All units are sprayed regularly by a professional pest control company. We are in the Ozark Mountains and sometimes we have unwanted little guests that might decide to visit you and your family. No refunds will be awarded for these types of situations. We will however try to remedy the situation.

MAINTENANCE: Hidden Falls Rentals performs regular maintenance on all cabins and makes every effort to keep all amenities in working order. As in any home, appliances, hot tubs, A/C and heating units, satellite TV, fireplaces, etc. may malfunction on occasion. While we cannot offer refunds or discounts for such malfunctions, we will make every effort to correct any deficiencies as soon as possible during regular business hours. Please report all maintenance issues immediately.

DRIVING CONDITIONS: We do not guarantee any road surface conditions. Most roads in our area are well maintained. Some cabins have gravel drives. While these roads are routinely maintained, they may be bumpy at times. No changes or refunds will be given for fear of curvy or steep roads. During adverse winter weather conditions, we strongly recommend that guests use four wheel drive vehicles and/or chains.

NO REFUNDS WILL BE GIVEN DUE TO WEATHER CONDITIONS.

LINENS: All linens are provided, including bed linens and an adequate number of bath towels, hand towels and washcloths. We do not offer maid service or linen service during your stay, but the cabins are equipped with washers and dryers for your use.

PAPER PRODUCTS: A “starter” supply of toilet tissue, paper towels, bath soap and dishwasher soap is provided.

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